Archive for: June, 2014

Why Customer Experience?

Every time I see that I cringe because I know this is all too common.   Our industry has developed a poor reputation over the years for being controlling, inflexible and clueless about the needs of the business.  IT has, for so many years, brought technology to the employee and has had a difficult time as…

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How to Create a Business Disaster Recovery Plan in 4 Simple Steps

Loss of data is a common problem for businesses. Fortunately, it’s a problem that can easily be avoided with the correct preparation. While devastating amounts of data can be lost during catastrophes like hurricanes, terrorist attacks, fires and floods, it doesn’t take such large events to cause a business to lose important data. It can…

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