NorthStar Technology Group is always looking for great people.

We work HARD and PLAY HARD at NorthStar.  We offer some of the best “grown-up” benefits in the industry including medical, dental, vision, retirement AND some things your kids will even think are cool like in-house massage chair day, pontoon rides, nerf guns, and a bottomless candy drawer!

 

Technical Alignment Manager

NorthStar Technology Group is seeking a full time Technical Alignment Manager in Fargo, ND.  What sets us apart?  Many technical support roles entail working with a single program or service, but not here.  We offer an empowering team environment working with diverse client systems and technologies that allow you to expand your current skill set at an accelerated pace!

The Technical Alignment Manager is a senior network engineer role responsible for the network infrastructure of our customers’ environments. This person will be responsible for design and implementation of internal and external systems including customer-facing hosted and cloud environments. In addition, this person will be providing technical assistance to team members with system and network requests. This role is responsible for providing technical solutions and direction and will perform technical standard alignment reviews for customers to hand off to the vCIO role to provide business impact and strategy recommendations.

Education

1. BS or Associates Degree in Computer Science, Computer Information Systems (CIS) or Management Information Systems (MIS)

2. Vendor Certifications in Core Partner technologies Microsoft, VMware, Dell/Sonicwall, Veeam

Experience and Knowledge

– Managing complex network infrastructure for 5+ years
– Supervising network engineering staff or equivalent
– Design and implementation at the network level: WAN and LAN connectivity
– Design and implement hosted and cloud solutions
– Design and implement disaster recovery solutions
– Support for infrastructure components including Microsoft technologies, virtualization and remote access solutions
– RMM Administration

Job Responsibilities

The Network Administrator role consists of three primary areas of focus:  Infrastructure/NOC and support, internal and customer-facing project implementation, and customer technical alignment review through MyITProcess tool.

1. Infrastructure/NOC and Support  – Resolve all assigned Kaseya and dispatch escalated NOC/Escalation board tickets.

As needed responsibilities
– Participate on call pager rotation
– Coordinate escalation support and customer communication
– Attend relevant education opportunities and obtain vendor certifications
– Implement project tasks for infrastructure improvement/change – customer facing or internal
– Review MyITProcess infrastructure standards for workstations, servers, routers/switches, wireless, etc
– Participate in pre-sales prospect meetings with Sales team
– Coordinate updates to ITGlue documentation on any change to internal or customer environments
– Seek out and attend educational opportunities relevant to this role

Daily Responsibilities
– Be on time.
– Monitor your Kaseya calendar and resolve assigned tickets; Update your calendar for past unresolved issues
– Monitor all Kaseya/NOC and dispatched tickets, resolve assigned tickets through dispatch process, and create project/tickets on NOC board for larger issues
– Ensure adequate escalation support coverage 24×7 in conjunction with the Service and Support team
– Review NOC/managed services board backlog and resolve issues based on priority
– Review BrightGauge dashboards and Kaseya for key performance metrics and create/resolve tickets/projects to address those issues
– Perform customer service tasks on issues requiring attention

Weekly Responsibilities
– Participate in meetings with your manager to discuss open issues and projects
– Promptly attend all company meetings
– Submit complete and accurate timesheet to leadership

2. Project Implementation

As needed responsibilities
– Work with leadership to schedule project tasks based on priorities
– Communicate status of tasks to customer and leadership
– Complete all project tasks based on schedules and timelines

Daily Responsibilities
– Review project tasks assigned and verify schedule and timelines in context of support and other projects
– Communicate status of open projects to customers

Weekly Responsibilities
– Present project task status at update meetings
– Communicate status of project tasks to customers and leadership

3. MyITProcess standard review and alignment

As needed responsibilities
– Update vCIO on status of reviews
– Complete compliance audits
– Modify review templates with updated or new standards
– Be a technical resource for customer technical POC (not support!)

Daily Responsibilities
– Perform onsite customer alignment reviews through MyITProcess tool
– Update customer documentation in ITGlue and diagrams
– Provide ‘face time’ to onsite customer POC

Weekly Responsibilities
– TBD

Interested in applying?  Email your resume to hr@northstar-tg.com

AT NORTHSTAR, WE BELIEVE IT IS POSSIBLE TO BE A TECH COMPANY AND HAVE FUN!

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